Balanced Scorecard

A balanced scorecard is a conceptual framework used to translate an organization's vision into a set of performance indicators, including measures of: Financial Performance, Customer Satisfaction, Internal Business Processes, and Learning and Growth. Both current performance and efforts to learn and improve can be monitored using these measures.

See also:

Benchmarking
Best Practice
Business Environment
Business Process Reengineering
Centralization
Change
Change Strategy
Coherence
Competitive Advantage
Comprehensiveness
De-layering
Division of Labour
Divisional Structure
Downsizing
Soft HRM
Stakeholders
Strategic HRM
Strategy

Based on the glossary section of Human Resource Management, 4th edition.

HRM Textbooks

Human Resource Management, 4th edition
by Alan Price
 Covers all the key aspects of HRM. Available from:
Amazon.co.uk - UK pounds
Amazon.de - Euros
Amazon.fr - Euros
Amazon.it - Euros
Amazon.com - US dollars
Amazon.ca - Can dollars

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Fundamentals of Human Resource Management
 Shortened version of Human Resource Management - concise analysis for non-specialists and one-semester courses.
More information and prices from:
Amazon.co.uk - UK pounds
Amazon.de - Euros
Amazon.fr - Euros
Amazon.it - Euros
Amazon.com - US dollars
Amazon.ca - Can dollars